Refund Policy

30-day money-back guarantee

If you are not satisfied with your purchase you can request a full refund within 30 days of the order date. This applies to your first payment on a plan, whether you chose monthly or annual billing.

How to request a refund

Refunds are returned to the original payment method. Processing time depends on your bank or card issuer, usually a few business days after approval.

• Visit paddle.net, enter the email address you used at checkout and open the order, or reply to the receipt email you received.
• Or contact us through the contact page or the support request form in your workspace, and we will arrange it with Paddle.

Before you buy

The Free plan lets you create a workspace and host a real event with up to 10 players without any payment details, so you can test the full live flow — big screen, QR joining, host controls and results — before paying for anything.

Renewals, cancellations and plan changes

• Subscriptions renew automatically until you cancel. Cancelling stops the next renewal and your access continues to the end of the period you have already paid for, after which the workspace moves to the Free plan.
• You can cancel at any time from the billing page in your workspace; no reason is needed.
• An upgrade on the same billing frequency is charged prorated and applies immediately. A downgrade or a switch between monthly and annual billing applies at your next renewal, with the effective date shown before you confirm.
• If you were charged for a renewal you did not intend, contact us or Paddle — we handle these case by case and in good faith.

Consumer rights

If you are a consumer in the EU or UK, this policy is in addition to your statutory rights, including any statutory withdrawal right. Nothing here limits those rights. Paddle's own refund policy is published at paddle.com/legal/refund-policy.